At Trust DFM, we’ve been working hard to prepare for the introduction of Consumer Duty, and helping you understand what it means to you and your clients.
As we move forwards, we’ll keep updating our Consumer Duty hub with useful insights and resources. If you have any questions, please contact us.
Firms in our sector will probably already have the processes, procedures, and governance in place to make sure we do the right thing by our clients, but Consumer Duty regulations mean we all need to evidence the outcomes, rather than just the successes of these good practices.
Right now, our implementation plan phase is well underway – making sure you have everything you need to adapt to the Consumer Duty regulations.
What are the 4 outcomes?
Making sure firms provide clear information so customers can confidently make informed decisions about financial products and services.
Price and value
Making sure customers pay a fair price for a product or service in relation to the overall value and benefit they receive from it.